Contacts
Welcome to the contacts page of thecrafthood.co.uk. Below you will find everything you need to know about getting in touch with our editorial team, what topics we can help with, and where to turn for questions we are unable to answer.
How to Reach Us
The only way to contact our team is by email:
We do not operate a phone line, live chat or contact form, so email is the fastest and most reliable way to reach us. When writing, please include a clear subject line and, where relevant, a link to the page your message concerns — this helps us respond more quickly and accurately.
What You Can Write About
We welcome messages on topics related to our website and its content, including:
- Questions about our content — if something in one of our crypto casino reviews or guides is unclear, we are happy to explain further.
- Corrections — if you have spotted an outdated bonus, an inaccurate fact or a broken detail in any of our materials, please let us know so we can fix it.
- Feedback — suggestions on how we can improve our reviews, ratings and guides are always appreciated.
- Partnership requests — for commercial enquiries, advertising proposals or collaboration offers, please outline your proposal in your email.
Response Time
We read every message we receive. Please note that we usually reply within a few business days. During busy periods, responses may take a little longer, and we appreciate your patience. There is no need to send follow-up emails — rest assured your message is in our queue.
Questions About Your Casino Account
Please be aware that thecrafthood.co.uk is an independent review and information website — we are not a gambling operator and we do not run any casino. This means we cannot access, manage or influence player accounts in any way.
For questions about the following topics, please contact the customer support team of the casino you play at directly:
- Deposits and payment issues;
- Withdrawals and payout delays;
- Bonuses, wagering requirements and promotions;
- Account verification, limits or closure.
- You can usually find the casino's support options (live chat or email) in the "Support" or "Help" section of its official website.
Need Help With Gambling?
If gambling stops being fun and starts feeling like a problem — for you or for someone close to you — confidential help is available in Great Britain, free of charge.
GamCare operates the National Gambling Helpline, available 24 hours a day, 7 days a week:
- Phone: 0808 8020 133 (free from UK landlines and mobiles)
- Website: www.gamcare.org.uk
GamCare offers live chat, structured treatment, and support for affected family members as well. You can also visit BeGambleAware.org for advice, self-assessment tools and information on staying in control. Remember: only gamble with money you can afford to lose, and never treat gambling as a way to make money.